Customer Return Policy:
For all Condor Outdoor Products purchased at an independent retailers, please contact retailer directly in regards to returns and exchanges.
Dealer Return Policy:
Dealers must request a Return Merchandise Authorization (RMA) to return any item. To receive an authorization number, please contact your Condor Sales Representative. No return will be accepted without the proper authorization number. Claims for any damaged goods must be made within 10 days of receiving products. Any damaged or defective goods must be received at the Condor Distribution Center within 10 days after the RMA number was issued, unless otherwise specified in correspondence. No returns will be accepted for any products that have been soiled, worn, bare wear, tear, markings, or any damage or wear that is not considered a manufacturer defect, and items that do not have the original tags and/or stickers.
Dealers may return items up to 30 days after initial purchase. Unwanted Item Returns will be subject to a 30% restocking fee. The dealer will also be responsible for return shipping, insurance, and tracking of Unwanted Item Returns. All returns must be accompanied by a copy of the original receipt or packing slip. Refunds will be issued in the original form of payment or as credit. Dealers will be notified of how the return is being handled. Returns will be issued after the items arrive at the Condor Distribution Center and have been inspected. Returns received in non-returnable conditions will be rejected and shipped back to the owner. We reserve the right to refuse refund requests if it does not comply with our policies.